REFUNDS, CHARGEBACKS AND CANCELLATIONS
- You will receive a 100% refund if ELEVATE Business Solutions, LLC is unable to complete any of our services.
- Please note: if your documents are rejected for an Apostille because they’re not properly prepared as we advised (e.g., incorrect notarization, missing information, or extra marks on the document, etc.), we reserve the right to retain $50.
- We provide our services based on the order form signed by you requesting any of our services. Should you have an issue with the way our staff handled your request, please let us know by email, fax, or phone.
- Should you request a chargeback, please know we will inform your credit card company that you agreed to our services in writing and will present relevant proof (the order form, the credit card authorization form signed by you, our email communication, etc.).
- If you decide to cancel your request before we begin processing your documents, please contact us in writing (by fax or email) and we will refund 100% minus the shipping charges if we ship your documents back to you. If you decide to cancel once we started processing your documents, the refund cannot be issued or it can be issued partially (depending on how many services you have requested).

We reserve the right to update our Terms and Conditions at any time.

OUR GUARANTEE
-We guarantee your satisfaction and we guarantee the highest quality of work we perform, but we cannot be responsible for the faults of mail providers (including loss of documents), government authorities or any third parties who are handling your documents during processing. We can only issue a refund for the fault of ELEVATE Business Solutions, LLC.


YOUR PERSONAL INFORMATION
-Personal information we collect about you on our order form and through our website is required to process your documents. We do not share your personal data with anyone outside of ELEVATE Business Solutions, LLC and the official authorities who process your documents. Once we complete your order, we may keep your records for up to 1 (one) year.

SHIPPING DOCUMENTS BACK TO YOU
- Our rates include FedEx second day delivery of your processed documents back to you in the U.S.
- If you are shipping documents larger than a standard FedEx/UPS/DHL envelope, extra fees may apply.
- Please make sure to check on the order form if your signature is required to receive the documents or the carrier can leave it at your door (ELEVATE Business Solutions, LLC will not be responsible for the documents if left and lost).
- We will provide you a tracking number via email confirming your shipment is ready. If you have any questions about your shipment while it’s in transit, please contact the mail carrier directly.